We want you to absolutely love your lashes, and your experience with each and every lash artist at Allure. If for any reason you are unhappy with your results or any aspect of your service, please contact us within three days so that we can schedule an appointment to fix any issues. Customer service is the most important thing to us!
2024
Our Policies.
Our Guarantee
Your appointment time is booked especially for you. If you are running late, please let us know in advance if possible, and we will do our best to accomodate your appointment, however time may not permit for us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that we are running on time for our next client.
If you arrive ten minutes late or more, we will need to reschedule your appointment so that our lash artists can provide you with the best quality of work.
For all lash extension services, please remove eye makeup with an oil-free remover or lash cleanser prior to your appointment, or arrive early at the salon so that you are able to do so.
If it is your first appointment at the salon, please arrive 10 minutes early to fill in a new client form, and a consent form.
Full sets of lashes will require a non-refundable deposit at time of booking. The deposit is transferrable, if more than 24 hours notice of an appointment change is given.
Arriving Late
If for any reason you need to cancel or change your appointment, please do so ASAP. We need at least 24 hours notice. This ensures that we can offer your appointment time to somebody else.
Anything less means that clients on the cancellation list will miss out. Please let us know as soon as you possibly can if you need to cancel.
Failure to give us at least 24 hours notice of a cancellation, will result in a 50% cancellation fee.
Appointment non-attendance will result in a 100% cancellation fee, and gift vouchers will be void.
Payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice.
Cancellations
All appointments with a duration longer than 60 minutes require a non-refundable deposit at the time of booking. The deposit is transferrable to another appointment time, if more than 24 hours notice of a cancellation/change has been given.
Deposits can be paid online, over the phone with card details, or in person at the salon.
We accept payment by cash, EFTPOS, VISA, MasterCard, and AfterPay.
Payment
As a courtesy to all other clients and for the safety of your children, we ask that you make child care arrangements for your appointment time at Allure. We do not allow any children left unsupervised in the salon under the age of 13.
Our work involves an extreme amount of concentration and focus, and is extremely detail oriented. We strive to provide the most enjoyable and relaxing experience for everyone while visiting the salon.
Please understand this policy is for your safety, and the safety of your children.
